True Love Home Care, Inc. – Privacy Policy
Effective Date: May 28, 2025
Last Updated: May 28, 2025
True Love Home Care, Inc. ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your personal and health-related information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our website, text communications, forms, and during the course of providing care services.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, address, phone number, email, date of birth, emergency contact details.
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Health Information (PHI): Medical history, care needs, insurance information, diagnosis, treatment plans – collected and used in compliance with HIPAA.
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Website Data: IP address, browser type, device information, cookies, and usage data (when you visit our website).
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Communication Data: Information you provide via text, email, or contact forms.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To provide home care and related services.
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To communicate with you about care plans, appointments, updates and staff meetings/announcements.
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To respond to your inquiries and provide customer support.
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To comply with legal and regulatory requirements.
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To improve our services and website functionality.
3. HIPAA Compliance
We are a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and are committed to protecting your Protected Health Information (PHI). We follow all applicable HIPAA regulations and take necessary steps to ensure the security and confidentiality of your health data.
Your PHI is only accessed by authorized personnel and shared with third parties only as required for your care, billing, or legal purposes — and only with your consent or as permitted by law.
4. How We Protect Your Information
We implement appropriate technical and administrative safeguards to protect your data, including:
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Secure servers and encrypted storage.
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Access controls and staff training on confidentiality.
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Regular audits and updates to security protocols.
5. Text Messaging and Email Communication
By providing your phone number or email, you consent to receive messages from True Love Home Care, Inc. These may include appointment reminders, care updates, important notices, staff meeting, shift cancellations and important announcements.
Your data will not be sold, shared, or used for promotional purposes.
You may opt out at any time by replying "STOP" to text messages or unsubscribing via email.
6. Sharing Your Information
We do not sell your information. We may share your information:
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With authorized personnel involved in your care.
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With your insurance provider for billing and claims.
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As required by law or court order.
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With third-party service providers (e.g., IT, billing) who are bound by confidentiality agreements.
7. Your Rights
As a client and or staff, you have the right to:
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Access your personal and health information.
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Request corrections to your records.
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Receive a copy of this Privacy Policy.
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Withdraw consent (where applicable).
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Requests can be submitted to our privacy contact below.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Privacy Officer
True Love Home Care, Inc.
615 B North Hamilton St.
Email: nicoletlhc@gmail.com
Phone: (336) 905-7010